Testimonials for American Waterworks

I really want to compliment the crew with American Waterworks. Throughout the install of my sump pump system, they would bring me in to look at what they were doing and make sure I was happy. They were very polite, courteous, and went the extra mile to keep our space clean. When they left, the entire project looked neat and professional. They left me with a lot of peace of mind that this was done and done right. I also want to compliment the front desk gal at their Rochester office. I stopped in there initially to get some information and she was so helpful and polite and went out of her to make sure I had all the information that I needed. When I left there, I already had a good feeling about having them do this work. Lastly, I want to compliment Eric, our sales rep. Unlike another company based out of Mankato that quoted me on this, who was a very argumentative salesperson, Eric listened to what I needed done and worked with me. The experience with him and the fair price he gave made it easy to hire them to do this project. I would recommend this company 100%.

We are getting a decent rain and happy to say so far so good. Thanks for your hard work and for repairing the non working system. I will let you know if my basement takes on any water. You have great work ethic & you're good people!

The Design Specialist was very good and accomodating. He stuck around for an extra 2 hours for my wife to get home and go over the plan. The office staff was polite and helpful, and the crew was one of the best I've encountered! All around great service from start to finish. 

I had googled for information about the work I wanted. I saw the website and the information listed and they worked in our area. I liked that the company offered different systems. The office staff was very good. They consistently provided information leading up to the project start date. Eric, my Design Specialist, was very good and very accommodating. He looked at the problem and what we wished to do and developed a plan to meet our needs. He was also always prompt at getting back to us. The installation crew was great! The crew arrived when they said they would and got started right away. It was hard work but they completed the project quickly! The whole project went better than I expected. The crew did great work and we really appreciated how they protected things from dust and cleaned up afterwards. 

Our basement was a big project with 2 different levels. The guys started on Monday and were done by Thursday. They were very courteous to us, our kids and home. I felt bad all the running up and down the stairs they were doing carrying broken concrete and stone. But they worked hard and I really didnt see them just stand around. Was very impressed. It has been tested and our basement is dry! We now don't panic when it rains!!

What a wonderful hardworking crew!  Clean up was super!  Never a doubt if anything went wrong it would be taken care of.  Complete trust in your staff!

Thank you for all your hard work, patience and understanding. You all have worked very hard and long hours to complete the job and I want all of you to know how much I appreciate it. I know it was not an easy job. Thank you! 

The crew came earlier than scheduled, worked extremely hard, only took a short lunch break. They explained things to me well and asked me what i wanted done if something came up and gave me what options I had. I have a crawl space that they had to go in for the piping to the sump pump. They were very polite and what an amazing job they did. Very impressed with their knowledge and work, I would Highly recommend them to anyone with water problems in their basement.

The Service Technicians came to do an annual inspection/service on the basement waterproofing and window installation we had done last summer. The technicians were great! They are polite, professional, and very knowlegeable. They explained everything they were doing and answered all of our questions. Highly recommend! 

We really enjoy your crew coming!! They are prompt and Very Professional when they are here!! They take the time to explain what they did and answer all of our questions. They come prepared with everything I requested when I made the appointment. We asked about your radon system.....Totally Prepared!!! We bought the system!!!  😁 We totally recommend your company!!! I would give American Waterworks a 10 Star!!!!! Dakota and Tyler were here to install our radon system. We were Very Happy with their work!! They were Courteous and ready to answer any of my Questions. Everything was cleaned up when they left. All your crews that have come here, were Always Professional.....Very Well Trained!!! Thanks American Waterworks!!!

The office staff was quick to set up our appointment. The service technician, Kyle, patiently explained the entire process for our waterproofing annual maintenance. He answered all of our questions, was friendly, and very accommodating. We are very pleased with the service department! We will continue to use American Waterworks. See you next year!