Sometimes it is hard to tell if you are working with a reputable company until something goes wrong. In this case you stood behind your work like a company should. I am more than pleased that this did not turn into a big problem. Not only would I use your company again in the future but I will recommend your company to all of my friends and family.
I am also giving your name to the neighborhood association so they can add you to their list of people to contact for concrete and basement waterproofing needs.
Thank you for doing the right thing. Good to know there are companies out there like thrasher basement.
Julie L. of Omaha, NE
Monday, January 5th
I compared three other companies and also the Better Business Bureau and selected Thrasher because of the warranty and it is a family owned business. Good people, materials and job plan.
Lori N. of Omaha, NE
Tuesday, June 20th
We went with Thrasher because of their good reputation, they were recommended by friends, and had seen them on TV. The foreman was very courteous and considerate and the work was done in a timely manner.
Karen D. of Omaha, NE
Wednesday, November 3rd
I had a great experience with Thrasher. The team leader was very helpful and courteous with any questions I had along the way. All of the employees were very hard working and professional. Thrasher arrived exactly on time and got the job done right. Everything looks great. I would definitely recommend Thrasher Basement to others
Kenny R. of Omaha, NE
Wednesday, November 3rd
It looks great. The installation crew was so professional and overall a great experience.
Patricia S. of Omaha, NE
Wednesday, January 18th
I am so excited that I won't have to come down to a wet basement anymore. Every time I have gone down in the basement before I have stepped on a wet floor and it ruined it my day.
Donna K. of Omaha, NE
Thursday, February 16th
These systems really help give me back peace of mind for protecting my home.
Dean G. of Omaha, NE
Thursday, February 16th
I am happy to see the products working. I was worried for so long about this problem and now I have my peace of mind back.
Donna K. of Omaha, NE
Thursday, February 16th
I am happy this issue was fixed before it turned into a bigger issue.
Betty F. of Omaha, NE
Friday, February 17th
We contacted Thrasher after having a poor experience with another contractor. Thrasher was very considerate and thorough, and we had heard so many great things about them! They have my full confidence in getting this job done right.
Karma P. of Omaha, NE
Monday, February 12th
We haven't noticed the issue since this was installed. We have loved having the unit in the basement and know that it is working all year round. Knowing that it is checked annually and you guys replace the filter is even better.
Loren V. of Omaha, NE
Friday, February 16th
I was impressed with the professionalism of the project from beginning to end. Providing personal information regarding those who will be coming to my home is an excellent idea. The education materials were also very helpful. The work crew worked very hard and very also very professional.
Dennis F. of Omaha, NE
Thursday, November 22nd
We were very satisfied with the project and would recommend Thrasher to all friends and family!
Kathy A. of Omaha, NE
Thursday, January 27th
The representative who came out to do our evaluation was friendly informative. He knew what our problem was and pointed out areas we needed to keep an eye on. The crew who came to do the actual work was also very friendly. They were fast and efficient.
Lisa E. of Omaha, NE
Tuesday, February 12th
I probably don't write to thank and congratulate businesses as often as I express my concerns, but I really wanted to compliment your organization. I had 3 companies come and do an estimate. Your representative, Tom, was on time and professionally dressed. This was in stark contrast to the other two firms.
As a business executive, I know that these things don't happen by accident, and so right away I was pre-sold to use your firm- even if it was going to cost me a little more. After quickly surveying the problem, Tom told me that the best and most permanent solution was to move my retaining wall away from the foundation and wood siding. This solution made more sense to me than those recommended by the other companies, and Tom was happy to offer the solution despite knowing it would mean no work for Thrasher. To me, that is the sign of a great company- employees that are empowered and a corporate set of values. So, where does that leave me and Thrasher? Well, first, if I ever do have a real basement and/or water problem, I will not hesitate to contact you. Second, I'll tell my friends and colleagues about my positive experience. Thanks!
* What is a Free Estimate and Inspection? An authorized Basement Systems or CleanSpace® Crawl Space contractor will schedule a meeting during which a design specialist will inspect and measure your basement or crawl space FREE of charge, provide a free in-depth book on basement or crawl space solutions (valued at $14.95) and present you with a free written estimate at no cost.
** Warranties vary by product and service. Check with your local authorized Basement Systems or CleanSpace® Crawl Space contractor for specific warranty information.