Testimonials for The Basement Doctor of Cincinnati

Our project manager was always available to answer questions and made a follow up visit to check out our satisfaction and verify the work.  The crew was efficient and always on time, completing the work as scheduled!

Bobby Miles and his crew went above and beyond!  They were great to work with and fun to have around.  It was like working with your best friends! 

We met Albert R. at the Kitchen and Bath Show in Sharonville, OH.  He was very knowledgeable about the issues with dampness and smell we were having in our finished and unfinished parts of our basement.  He came to our home and visualized exactly how his company could remedy our issues!  Shawn W. and his team were very pleasant, time efficient, and explained everything to my husband and I before leaving, after the installation of our new ultra sump pump and the Sani dry system!  They also arrived right on time!  The guys secured plastic everywhere they were to walk.  They left no mess behind at all! The new sump pump design is much more effective than the generic one installed 20 years ago when our home was built.  The Sani dry system is awesome too for drying the air down there! Great company with hard working people that honestly know their stuff!

Meeting Albert changed everything for us. He is extremely knowledgeable about your sump pump and sanidry products. He offered and came to our home the next day and promised to view our concerns first hand. He is very confindent in his products and achieving a beneficial difference to the quality and comfort of our home...and he was right on! The installation crew was awesome- very friendly, efficient and cleand up everything.

Services were performed extremely well, with professionalism and courtesy. Our free estimate was performed without us even being home.  A very detailed contract was emailed to me with a very fair price for service.  Hunter and Harry were wonderful! They troubleshot all the reasons our concrete driveway and front path were sinking, fixed the slabs, put in preventive measures to try and ensure no future problems would occur, did a quick look around to let me know about what common future problems we need to look out for, and did it all so cleanly and professionally!  They rocked!!!

Mike L was the foreman, he and his crew were wonderful guys!  Very nice workers!

Cody Miles did an excellent job with the replacement of my sump pump and the addition of a battery backup pump! He was ahead of schedule, asked if he could perform the job early, came prepared, and was professional in every aspect of the job. I would definitely recommend The Basement Doctor for sump pump replacement needs!

Rusty and Tyler G. did an excellent job. They worked quickly and cleanly. Very happy with the job.

My asthma is much better now that the mold is gone. 

My asthma is much better now that the mold is gone. 

The crew was very nice and efficient.  I was satisfied with the  work and the end result. 

Dear Mr. Miles, My computer skills prevent me from responding online.  Please accept this letter as a praise for the crew foreman TJ and his crew Devyn, Scott, and Austin.   The entire crew was polite and very neat in how they left our home at the end of their day's work. We have lived in our home over 50 years and your crew tops all other workmen/contractors that have worked for us over all of those years. The crew chief, TJ, was very knowledgeable about the services being provided, explained what would be done each day and when the job was done he fully explained what we should expect from the system that was installed.  All the crew worked hard but TJ set the example.  We would surely recommend that you keep him.  While I don't know your other crew leaders, I would not hesitate to give him a Service Award. Yours Truly, George & Madeline E.  

Corey C and Austin B came out to place a gutter drainage line. They were very nice, professional, timely. This is our 1st time using this company, and it has been very positive. We are having them place a French drain in the summer as well. The crew were even patient with my very nosey 4 year old. :)

Randy had his yearly service check done by Logan H. Logan was very courteous and explained what he was doing, he was very thorough, took his time to explain everything, no rushing them through learning how to operate the system.  They were very pleased with Logan and his work.

We had a leak in our basement/BR and Dave, Austin and Pierre were the team that came to fix it (all the way in Hamersville). They made sure to keep our carpet and entry way clean-thank you! Friendly and professional.