We are very impressed with the work. The call center was able to schedule me an appointment convenient to my calendar. Chris was on time and made sure that all my questions were being answered thoroughly. He was very helpful and knowledgeable. It was a very low stress atmosphere. i didn't feel at any time I was being "sold" something. It was a, "here is your problem, these are the best solutions solutions" kind of thing. He made me feel very comfortable. After having a few other people come out to look at my job, it was a very easy decision to go with TerraFirma. Chris was always very available again accommodating to my schedule for installation. Chris is a great asset to your team.
Margie & Bob C. of Portland, OR
Monday, June 24th
We really appreciated Brian's ability to look at the problem and suggest best options available. The visuals he provided were very helpful. There are several ways to approach an old wall repair like ours and we appreciated how he was willing to investigate what's available. Terra Firma met all expectations on convenience, communication and service. We appreciate Brian's experience, personable approach and interest in helping find a solution.
Amy & David L. of Portland, OR
Friday, April 25th
Excellent. And thank you for fixing the screen door handle also!
Nikki C. of Portland, OR
People at Home Depot told us that you are a good company! We are very happy with the work performed by your crew :)
H. Q. of Portland, OR
Tuesday, June 20th
For a job of this magnitude (raising the foundation of our house) we were naturally scared. But we needn't have been. Chad and his crew were wonderful. Informative, kind, polite and professional. They eased our fears and did an excellent job. Everything was accomplished beautifully and the mess that came with all that work was completely taken care of. The place looks great. Guarrenteed for 75 years, our house will not sink any more. Thank you!
Cornell E. of Portland, OR
Monday, April 22nd
Terra Firma installed nine piers to support my sinking foundation. My house is now in great shape and I can open and close all my doors easily. Foreman Drew brought excellent problem solving skills to deal with the unique challenges of my project and used his considerable knowledge to finish on time. I truly appreciated the care Drew took with my home, as if it were his own. I was also quite impressed with the finishing job on the concrete; it blends in with the old cement perfectly. I absolutely recommend Terra Firma to anyone looking for help with their foundation issues!
Denise K. of Portland , OR
Monday, April 22nd
Everyone, from the office personnel, Ryan for the site visit, and interacting with Drew the foreman for the job was professional, enthusiastic about working with me and took the time to explain the process. It's Spring...I have lots of blooming flowers in my yard. When I talked to Drew, I told him not to worry about the flowers, Daffodils will bounce right back, and if they didn't, they would come up next year. Drew explained that he and his crew would be very careful not to damage bushes, flowers, etc. When I arrived home, after the work was complete, the only way I could tell the crew had been there was from the grass showing some foot traffic. Nothing extensive, more like when the mail carrier walks across the lawn. I went around the corner to inspect the work, everything was spotless. I could see that Drew and crew did the work, the two anchors were buried, and the ground had been dug up but flattened back down. The company and the crew really made this an easy and happy experience.
Darren J. of Portland, OR
Monday, April 22nd
We had our basement waterproofed by Stephen and his crew on July 13. They were great to work with. Stephen did a great job explaining the work and modifying the bid as needed. They did a fabulous job with the clean-up. They even hauled off a bunch of stuff from our basement that had been there for years. I would use them again in a pinch.
Jack K. of Portland, OR
Monday, April 22nd
Excellent job. TerraFirma Crew, Chad and Kyle, installed two helical piers under my leaning chimney and moved it back against the house and stabilized it without damage. They are fine individuals and professionals who take pride in their excellent work. I enjoyed working with them, their estimator and all the inspectors and engineers. The crew got started at 8 am and were done and gone by noon. Thanks Chad and Kyle.
Mike V. of Portland, OR
Monday, April 22nd
Wesley Johnson and his crew did an amazing job repairing the foundation on my 45 year old residence. Not only was their skill at foundation repair top notch but they were esay to work with and extremely responsive to our questions and requests. The cleanup was great! When they left, the only evidence of their extensive repairs was my structurally sound (and now level) foundation. It was definitely a 5 star experience. I highly recommend this company to anyone in need of foundation repair.
Jim H. of Portland, OR
Monday, April 22nd
The office staff was very friendly. Keith was very professional and gave a good presentation. We chose your company because of the good presentation and good record of performance and reference recommendation. The crew was right on time and friendly. Job very well done. Thanks for the good work.
Roger & Mary T. of Portland, OR
Friday, May 3rd
We are absolutely satisfied with the final result of our project. Everyone was very friendly, professional and were happy to answer any questions I had. I will definitely be recommending Darren and TerraFirma to fiends. Thanks.
Carl H. of Portland, OR
Wednesday, May 14th
We contacted TerraFirma's call center for a free estimate. They were very courteous and helped me schedule a convenient appointment time. Josh showed up right on time. He even called the morning before to make sure everything was still scheduled. I'm glad he did, I might have forgotten. Josh did some tests outside and in the garage and showed me that my house had settled nearly 3 inches. I didn't know it was that serious. Never-the-less I was prepared to get this fixed immediately. Josh had the a very comprehensive plan that was going to fix the settling problem at all weak points. The price was fair and under my budget. By signing on the day of inspection I was able to take advantage of their preferred customer discount witch saved me some extra money on the project. I wouldn't have gone through with the project though if josh wasn't so knowledgeable and professional. Thank you for all your help.
-Gail
Gail A. of Portlandor, OR
Wednesday, July 31st
These guys were so professional and hard working. We'd refer Terra Firma Foundation Systems to our friends and family.
Ken H. of Portland, OR
Monday, August 29th
Terra Firma was very polite and helpful with getting me an overall solution to the problem. The representative who came out was professional. The crew showed up on time and did a great job with a solid group effort. I speak favorably about Terra Firma whenever the subject arises!
* What is a Free Estimate and Inspection? An authorized Basement Systems or CleanSpace® Crawl Space contractor will schedule a meeting during which a design specialist will inspect and measure your basement or crawl space FREE of charge, provide a free in-depth book on basement or crawl space solutions (valued at $14.95) and present you with a free written estimate at no cost.
** Warranties vary by product and service. Check with your local authorized Basement Systems or CleanSpace® Crawl Space contractor for specific warranty information.