Testimonials for TerraFirma Foundation Systems

By code of our HOA we are required to receive 3 estimate on all home improvement. Thank god they do. We were almost going to proceed with another company. Josh was in contact with us regularly since starting the project so we were never in the dark about what was happening next. Thorough work by Josh so far. TerraFirma does offer financing witch made things even more simple. 

So happy we found you folks. Our son-in-law found you, and then referred us to you. It was really hard to find someone with your specific skills that your company provides. Josh told us you serve the entire state and southern Washington. You all were great and I'm again so happy we found you!

There was some serious repair that needed to be done. The basement walls were getting pushed inward by too much pressure from the soils outside causing massive bowing. There were a few options we could have gone with for this repair. Replacing the wall was not an option. We went with TerraFirma's tieback products. They were able to straighten out the wall. Support it to reduce the chance of further bowing, and it was surprisingly a clean project. Jason got creative with this one and it turned out great. The technology is very impressive and we are very impressed with your staff. Good work overall!

We chose TerraFirma because of the explination! We will recommend you:)

The rep sent was very knowledgeable and well spoken. Good job at explaining. We chose TerraFirma because of the guarantee. As I am selling the home you repaired, I appreciate the excellent documentation!

Ryan Lahley came to our home for the estimate, he was professional and personable. The crew was very hard working!

The floors on the first story of our home are sinking and have been for years. We finally had someone come out a look at it. Now a marble doesn't even slightly roll. The floor boards don't creek when you walk on them, and it doesn't feel like you are on a trampoline when walking through the home. TerraFirma installed push piers underneath my home and leveled out the entire floor. Chris's original plan called for 3 piers and we trusted his design because of his confidence and professionalism. I am very glad I did. I'm so much more comfortable living in my own home and it is thanks to the exceptional plan by Chris, the production crew and the whole team at TerraFirma.

You are all professionals. The reason I went with your team for my project is because you not only showed the most knowledge in the field, but you also showed the most pride and dedication in customer service and quality of work. Chris Kelly really impressed me with his presentation and overall expertise. After shopping around, we found nobody even close to the professionalism of TerraFirma. We had 2 helical piles and 4 hydraulic piers installed under our home to support the chimney and northern perimeter of the home. They started digging a lot and I was very concerned that I was going to have to redo my gardening, grass and bark chip spread, but TerraFirma took care of that for me. They saved the grass and garden, rebarked and replaced everything to as good as new. Chris did an amazing job with his plan. Nate did a great job with installation and I'm very pleased with the results. 

My experience so far with TerraFirma Foundation Systems has been very positive. Everyone that I have spoken with or interacted with has been very polite, courteous and helpful every step of the way. Ryan is a great asset to your company. I appreciate your excellent analysis and think the proposal is spot on what we need. 10/10.

Chris was very thorough with his inspection. He had pointed out things that I didn't notice when I first discovered that we might have a foundation problem. Chris pointed out that some windows and doors were off alignment because of the foundation settlement. There were cracks in the wall and the ceiling that were an indication of foundation settlement. Needless to say I'm glad I called TerraFirma out to inspect my home. We hired TerraFirma. They got right to work, and did an outstanding job. Chris was spot on with his proposal. Production cleaned up well after completing the job. Everything went very smooth. 

I found your company name online while searching for foundation repair contractors. My husband, a mechanical engineer, said he has heard good things through his business associates about TerraFirma Foundation Systems. Your office staff was all very helpful with fulfilling our phone call and email inquiries prior and after the start of our project. This includes an operations foreman in the Portland office that answered the telephone while no one was around in the late afternoon. He made a follow up phone call on the same day to provide answers to my questions and to ensure that my original message was passed along to the project superintendent. Keith was our contact and he provided us with a very thorough presentation on your product offerings with various options specifically selected to meet our repair requirements. We felt very satisfied with his expertise and recommendations. We did not feel pressured at any time to have to select the most extensive option versus the very basic. We relied on him to help us make the most appropriate selection for our project. He is a professional and we trust his input. He is quick to respond to all of our questions throughout the project. We did inquire about other repair services but not exactly similar to the piers. Once we received further information on how your product could secure our foundation, we felt it was the best fit for us. We were not overwhelmed with more than we needed as with other companies have a tendency to do. Your installation crew arrived right on time at 8 a.m. as promised. They were courteous and very accommodating. When we talked through the project details for the day at the start, I had requested a slight change to the original proposal and the project lead was able to comply without delay. It tells me your company trusts your crew to make appropriate calls on accepting certain changes and have the flexibility to process a change request without a long wait period for the customer. I was impressed that Keith was already up to speed on our request by the time I spoke to him later on. The cleanup at the project site was nice and tidy. I had your crew come back to finish up with gravel and concrete to avoid rain dump into the pier opening. Everything was done as requested and we are very pleased with your services. We will pass along your company name to our friends and colleagues. You can use us as a reference at any time!

Not only did I feel comfortable with the services that TerraFirma was able to provide for my specific project, but I was very confident that Ryan knew what he was talking about and gave me confidence they were the best option for my project. I appreciated the extra time that Ryan spent with me to make sure I knew exactly what the project entailed and how much it was going to cost me. I will be completing the project with TerraFirma.

I have nothing poor to say about my service rep Josh or the company as a whole. Once we work out all of the details we 100% plan to go with TerraFirma for our project and calling Josh as soon as things are ironed out. I was immediately impressed with Josh and the professionalism of a him and the company. I was also impressed that he was able to asses my situation and provide me with a hard copy of the estimate on the spot. 

Just bought the house. Realtor said this was going to have to be done so they put us in the right direction of TerraFirma. This was cheaper than what the real estate agent said it was going to cost so we went with TerraFirma. Based off their website, reviews, the professionalism of the call center and Josh, we were very happy to give them our business and take care of our settling foundation.  Josh was excited to work with us and showed his creative mind when drawing up our design and estimate. Working with Josh and TerraFirma was smooth, and they stuck with us to the finish. Everyone looking for foundation repair needs to call TerraFirma.

Thank you 100 times! Our foundation was in poor shape. I thought foundation problems were reserved for homes built on hillsides and cliffs. Our house is on fairly level ground but over the years, windows are locked shut and doors don't open and close as smoothly as they used to. Haven't notices any cracks in the walls yet. Chris told us those show up in more severe cases. I was glad to hear that we weren't in really bad shape. I felt comfortable with Chris. He didn't try to up sell me or take advantage of my lack of knowledge in foundation science. It was a very low pressure setting and I felt comfortable doing business with a professional and confident company.