Testimonials for American Waterworks

I wanted to pass along my high regards for Alex Whitney, Service Technician. Alex provided my first annual inspection. Alex was prompt, cheerful, and very patient with my many questions. He reviewed/inspected all the work done. Alex gave me an excellent primer on my sump system and improved the drainage gradient. I hope you are as pleased with Alex's dedication and skills as what I witnessed. 

We had 4 inches of rain and no water in our basement after our waterproofing system was installed! The office staff was great. The system design specialists, Rick Weber, was excellent, and the crew was great! They worked hard non-stop. 

We saw American Waterworks truck at our neighbor's house, which led us to research the company. The customer care staff were very nice to deal with and very quick to respond. My Design Specialist, Michel, was very good to deal with and excellent in addressing my questions. He was an excellent communicator! And the design seemed great.  The crew that came out to my home was fantastic! They were so nice to deal with and they were even kind to my dog! Overall, the whole process was great. Hopefully this will help our basement to be dry. We look forward to the spring when they'll dig the line for the sump pump outlet. Thank you! 

I was very pleased with the work Edgar did for me! He did an excellent job with the spray foam and I want him to be recognized for it. He was very kind, knowledgeable, and did a great job cleaning up afterward. He deserves a raise! 

Ben was very knowledgeable & right on target.  Very pleased with everything they have done for us.  Will continue to refer to others. 

Hugo and his staff were exceptional! We couldn't have been happier with their work and clean up. The three men worked harder than any other servicemen we have ever had come to our house. They were beyond excellent! Please thank them for us! 

We were very pleased with the professionalism and thoroughness at every stage of the process. From initial contact, to home visit and quote through to the install of a new sump pump system and dehumidifier. All staff were incredibly courteous and straightforward. Office and sales team kept in good communication with us, answered every question numerous times, very patiently, until we wrapped our minds around it. The install foreman and the team were on time, quick, and tidy. During install, we discovered a small change was possible and everyone worked to make it happen, resulting in a better arrangement for our home. Following the success of this project, we plan to have further waterproofing completed by American Waterworks.

My Design Specialist, Mac, was very thorough in his presentation and gave good answers to me about the scope of the project. Jeromy and his installation crew used floor covers and plastic curtains to mitigate the clean-up. They were considerate and effective.  At our first meeting with Jeromy and workers, they extended cordiality and determination to do their best work. They performed as promised! I was at high-level stress because of a mishap with a city sewer line. Thank you for understanding my anxiety! 

Impressive office staff. I've had Ben as the Service Technician a couple times, and he is always very pleasant and very efficient. I'm so thankful for this working waterproofing system, especially when it rains non-stop like it has!! 

You guys took care of our basement last year, and we noticed our pumps were running last night after all of the rain, and no water came in! We used to have to wake up during heavy rain to vacuum up water. But now we are planning on getting a cozy carpet in the basement! Your customer service is also fantastic! Thank you, American Waterworks! :)

The person who took our call was prompt and most helpful regarding our appointment dates and times. Ben is a keeper! He has serviced our sump pump and back-up for at least four years now. He always goes the distance for us. He also takes his time to explain all the tests and checks. From sump pump installation to re-checks, to our cement-lifting, we are always pleased and grateful with American Waterworks. They help provide peace of mind from a lot of water worry! 

I wanted to finish my basement and eliminate the remaining 10% of water issues. I found the American Waterworks website and looked at all three minute videos which was informative. I contacted them by phone and a packet with their services listed arrived shortly after with more information. I had a company representative come to the house and take measurements and inspect the basement for what they had to do. Very professional and represented the company well. The price was lower than what I had estimated and received discount for the preferred payment option. The three-man crew arrived right on time, worked hard, only taking a break for lunch that we gave them. The entire job was done in about 8 hours. I was very pleased and impressed. This was is December of 2016. They advised that since the ground was frozen, they'd have to come back in the spring to finish the outside underground portion. In May of 2017, a representative contacted me to arrange a date. A different crew arrived on time and finished in about 2 hours. Very professional. 

I want to recommend American Waterworks not only for the great job they did raising all of my cement sidewalk and repairing the broken pieces. They came back and fixed one of the pieces that had settled. They do guarantee their work and it looks amazing! I want to share that the guys who came over to do the work are professional, meticulous, and quick. The entire sidewalk was done within two hours. In addition, they added grout in between making it look like it was brand new. It truly is amazing how this process works. I am super happy with the job and would recommend American Waterworks to get the job done timely and they guarantee their work.

The office staff was friendly and knowledgeable. The crew was very courteous and easy going. They did a great job. We have been very happy with American Waterworks, their products and service. We have recommended your company to many of our friends and neighbors. Thank you for all you do!