Testimonials for Franks Basement Systems

 I am writing this letter to tell you want a great experience I had when Mike Ciocca came to my house to estimate remediation of my crawl spaces.  He was professional, nice, knowledgeable and straight forward.  He gave us the estimate and we signed with him immediately. However the story gets better, a week later we received an offer on our house.  The inspection of course was not good because of the crawl spaces.  The buyer wanted to talk with Mike.  It was a Saturday I said I would try to call him, and told the buyer I would have Mike call him.  Mike called be back, then called the buyer.  A day later the buyer bought our house.  Mike thank you again!!! Mike did this on his day off.  The work has not been done yet but i am looking forward to meeting more of your excellent people. I would recommend Frank's Basements to anyone.

You installed a Sump Pump and did the yard drainage for the pump. You looked into some of my questions and were very good about answering my questions quickly. That is why I hired you. The job was done pretty quickly and there was not a mess left behind. You were very clean and friendly.

I hired you to fix my backyard drainage issue because of your price, drain design and experience. You may use me as a reference. I'd hire you again.

I see your advertisements and checked the Better Business Bureau and saw you had a A+ rating. I hired you  to repair my drainage issues, as well as the cracks in my basement walls. Your team explained everything and also apprised me periodically of their progress. Mike and crew (outside drainage) and Craig (inside - basement cracks) could not have been kinder in fixing my basement drainage and wall crack issues. They did an outstanding job!

You replaced a 7 foot area of drain tile for me. I was impressed with you warranty, price, and professionalism. Your staff was very sensitive to our needs and respectful of our home. They were quite professional. Lastly, your cleanup was wonderful!  Thanks!

 You removed our wood stove and chimney AND repaired our basement wall. Your office was absolutely professional, your drainage professionals were very clear about what was going on, they were professional and very thorough, they did what they said they were going to do and kept us up to date until finished!!

I needed to repair and seal my wall cracks. We were looking to repair the two worst cracks, but decided to fix all four. Glad we did. Your guys were great. I had two friends who had work done by your company as well. We are no longer apprehensive when we hear the heavy rains. Thanks for doing such a good job.

I hired you because you were referred to me and was happy with the work you did from cleanup to job explanation. I would hire you again.

Craig and Anthony just completed a 3-day job at my home in Angola, NY.  They were prompt, courteous, kept me well-informed and left the basement in immaculate shape.  It was a pleasure to have them in my home.

We had a really leaky basement wall and let me tell you, we are waiting for a big rain to see if everything is fixed, but if we have no problems, we will use your company again and recommend to others. Great job!! You guys were very detailed and very professional!

Mike C. listened to our concerns and came up with a reasonable, affordable plan. Your mason worked over two days and explained every step. The plumber installed the Sani-Dry unit and explained its use.  The basement where the work was performed was cleaner than ever. Attitude was great. You really listened to us. Very professional and knowledgeable and excellent work. The women who answered the phone when I call were a major reason why I was willing to schedule an estimate. They were very personable and knowledgeable and excellent at their jobs - UNCOMMONLY SO!

You came very well recommended for the crack in my foundation wall. Nice job. I would hire you again.

Although I received price estimates substantially lower I liked your professionalism and that your workmen are background checked, plus the lifetime guarantee was my final decision factor. I hired you to do drainage work, mold treatment in my basement, and a new sump pump system. I would hire your company again without a doubt. 

Replaced drain tile, enlarged Sump Pump hole. I've had you guys out several times. Your installation crew was totally professional, capable, polite and efficient. Thanks to work crew, sales rep (Mike), quick response, class act!

I talked to three companies and you were the only one that would do epoxy repair for my foundation crack.  Very good job - will hire you again.