Testimonials for Ayers Basement Systems

Ayers cleaned out my crawl space, installed a sump pump, insulation, sealed crawl space and sprayed foam in rim joist area of unfinished basement. Initial visit for estimate went well. Steve was punctual and actually crawled back into the space, looked around and took pictures. He spent over two hours at the house discussing different options. One of the great things Ayers did in advance was they sent a booklet on crawl space work about a week prior to the appointment which was excellent and very informative. Gave me a chance to intelligently discuss the job. The actual day of the work I was a bit surprised at the two young guys that showed up. However, they were very productive and professional in their approach to work. They answered any and all questions I had. The crew did a great job cleaning up after the job and did all that was required. We actually spent time going over the work they were to perform so we were all on the same page. Overall, excellent work and I would recommend them for work and pricing to anyone.

My overall experience with Ayers was good. The salesman was very knowledgeable about what I needed done. I had timley communication with the staff continuously which kept my mind at ease. The crew did a great job with their professionalism and were quick and did good quality work. They worked well together which kept the job flowing nicely. I have had work done now multiple times and will keep going with Ayers whenever I feel the need for more work to be done. 

I had a large crack on my basement wall that was causing water to leak in and cause unwanted moisture. Steve showed me that Ayers' FlexiSpan crack repair system would be the best solution to my problem. The job was lead by the foreman Chris, and finished within a day. I am happy with my purchase and am glad my water problem is no longer and issue. 

I would give them ten stars if I could. Michael Roman and Tanner were EXCELLENT as were the rest of the team that we had contact with. This is a first class company that knows how to treat its customers. We are WOWed!!!

We had Ayers fix our wet basement. They had to come back more than once due to many cracks in the floor where water was coming in, which were caused by an explosion from a chemical plant nearby years ago. When they gave us the first estimate the cracks weren't visible due to too much stuff stored down there. Two of my neighbors had used the company and have been satisfied. In this area in Michigan the water table is very high due to excessive amounts of rain. I had been fighting the problem with two sump pumps and was tired of it. After the last visit, it is finally dry! We had them put in two of their pumps on both ends of the basement, which have done a great job of pumping out the water. The installers have been prompt and courteous. They would call us before showing up and that would give us time to prepare for the day as we have dogs to let outside. Another of our neighbors used another service and the pump system they use is definitely not like ours. They paid that company more money and didn't get as good of a pump. They still have water. We are glad we chose them to fix this problem!

There was clear communication overall. The call representative was timely. Jen is great! Gabe was respectful and helpful. The crew also sings well to country music! :)

Thank you for a great job. It exceeded all of my expectations. My satisfaction with the work is due in large part to the project's foreman - Gage and his team. Gage exhibited the highest degree of technical expertise and professionalism. It was a pleasure to work with him! Thank you.

Dear Ayers Basement Systems, I am very pleased with the WaterGuard System, exterior foundation flashing and the trench drain with lawnscape outlet which you installed at my home on June 15-17. My situation was a little different in that it was my garage which was leaking. One side has a block wall which is partially below grade and the opposite side is a frame wall above grade. The WaterGuard System on the block wall and the below grade flashing on the exterior of the foundation on the opposite wall solved the problems of water entering at the juncture of the floor and walls. The trench drain, out 24" in front of the overhead garage doors, solved a problem of water accumulating in a low area and running in at the corners of the garage doors when closed. Your crew, led by Nick Wolf, did a very professional job. They were diligent, conscientious and receptive to my strive for perfection. Everything was cleaned up at the end of the two days and was left very neat when the job was finished. Those fellows are keepers.  I can very highly recommend your solution to solving water problems. The success of your system was proven last night when we had a very heavy deluge of rain and no water appeared on the garage floor. Thank you, Jack F.

We sought out three contractors and Ayers came in as the most knowledgeable and economical. With an excellent warranty offered and a good explanation of our problem we hired Ayers. They came sooner than expected and their crew described our basement and any issues that we might encounter as they began their work. Communication with this company is amazing, from sales to work crew. I expected the project to be more noisy and messy but the crew took precautions to keep our home dust free. In no time our repair was made, the paperwork and maintenance schedule was clearly and thoroughly reviewed and the crew left. The area clean up was excellent. I would highly recommend Ayers for any basement waterproofing.

I wanted to let you know what an amazing employee you have in Daniel A. My 86-year-old mother , Joyce Bidwell, had flooding in her lower living space. My father is ill and she is caring for him (a full time effort). She had been up every two hours for a week trying to contain the water. By the time Dan was able to meet with us, my mom was exhausted. Dan was early, professional and so respectful of my parents. He did all that he could to include my father (who is deaf) in the conversation. I was there and my mom and I asked a lot of questions. He answered them all and never rushed us. We watched the presentation and decided we would have Ayers do the work. All was going great until, my poor Mom heard it would be August before they could be placed on the schedule. She cried and was just so overwhelmed. Dan explained why and said if there were any cancellations he would see if she could get moved up. He let her know the odds weren’t good that it would happen. She was very sad but decided that she would still go ahead. Dan understood and offered to bring her sand bags to try and stem some of the water flow. Dan showed up early with huge sand bags. My father attempted to lift one but of course could not.  Dan told him not to worry and proceeded to carry them all in my himself. It is quite a distance and they were very heavy. Once he was done, he gave her the best news ever, the work could be done in June. I cannot thank Dan enough for all that he did. With all of the Covid-19 craziness, my parents had really had a rough couple months. He kindness and compassion will never be forgotten. Sincerely, Beth Bidwell Johnson

We had the Ayers system installed in October and after the May rains the basement is still completely dry even though we have had standing water in our side yard for three weeks. Justin was out today to fix a minor problem with our outside drain and did a great job!

Dear Ayers Basement Systems, We are sending you this letter to let you know how pleased we were to do business with your company... and your staff personnel were wonderful! Many thanks to: Greg Brown (sales), Gage Pederson, Ryan Mire, Doug Hawley, Logan Praski, and Troy Miller. We were so impressed with how polite they all were, and how they stayed on task and finished the job within the timeframe allotted. As business owners ourselves, we know how important a good employee is. These employees definitely represented your company well! We will definitely recommend your company to everyone! Sincerely, Mark & Laurie B.

My name is Richard M and I just retired as a Police Undersheriff for the State of Michigan. I was all signed up to go with [an Ayers competitor] and Carl showed up and asked that an inspection should be done as I went through Angies list. He came in and explained our issue. Instead of walking around like a CockRoach examiner he had clothes on so he could crawl, inpect and examine my problem. Wow! I have never seen anyone go beyond pointing a flashlight around and he was still not happy until everything was completely inspected.  I bet he spent close to a hour down there making sure everything was going to be right the first time.  In my years of police work I have never seen an actual inspection done as completely as what Carl did.  After he was done, his price was higher than [the Ayers competitor] and he thanked me for the opportunity to have a chance to quote on the job.   Later that afternoon he asked if he could talk to us again. He explained that he lived nearby and that our daughters went to school together. That made me feel a little more comfortable. When all was said and done he took the existing contract and sat at our table for around a half an hour and matched [the Ayers competitor's] price and I included a sump basin. We decided to go with Ayers because if they have people working with the same integrity as Carl, then I had a gut feeling that Ayers was the way to go. I called back [the Ayers competitor] and stopped payment on the check as they didn't recieve it yet and they said no problem that the check would be mailed back as it was not cashable anyway.   When everything was over, my family went down to the basement to start tearing out the wet carpet. Instead of going home after the deal, Carl came down and for more than an hour he helped tear up the carpet on his own time. I mean off-the-clock and helping. I couldn't believe it.  When he was done and he was no longer a worker, I wanted to give him some money and he would not take it as raising kids and a family is not cheap. No matter what we did, the money was not accepted. He said he works for Ayers and his loyalty is with them and just didn't feel right even though he was off work.   I hope and pray that Ayers have the same type of pride and excellent work ethic as Carl as we just could not afford to have this done again. Please tell Carl our hearts go out to him and to Ayers for exceeding everything I expected. My son is a State Senator and I told him the story and he was impressed. On behalf of the Miller family, thank you Ayers and a special thanks to Carl.   Richard T. Miller retired Undersheriff County of Clare Michigan State Police academy graduate

Just wanted to drop a line to tell you how appreciative I am for you to send your service technician to my house on such short notice.I know how busy your company is and this quick response was just fantastic.I also want to tell you how great the service technician was that came to my house and fixed my sump pump problem. His name is Carl C.Carl was on time and took the time to listen to my concerns and answered all my questions.  Carl made me feel ok with all my questions, not once did he seem put out with those questions.As I watched Carl fix my problem, I felt extremely comfortable that it was getting done professionally and correctly.I also want to mentioned that I feel the same about another one of your technicians (Mike S) who has been out to my house on several occasions to perform maintenance.Mike is also very knowledgeable and always takes the time to listen and respond to my questions.You are fortunate to have such great employees representing your company.ThanksDoug D.  A very satisfied customer

Ken was very informative. We read the book that was sent to me which helped me ask the right questions. The crew that did the install in our home were great and very polite! They informed of us everything they were doing every step of the way.  We chose Ayers because out of 3 estimates, Ken was the only one who actually took the time to look and  explain in depth what was needed. He answered all of my questions and we knew we were in good hands by the way he spoke with such knowledge and such confidence that the uneasiness of having the work done had left. The book that was sent to me was awesome! I read the entire book front to back! It helped me with my other estimates. I knew what questions to ask and what the answers should be concerning. I was thankful for it!  Ayers transformed my crawlspace from an unpleasant environment to completely finished with their CleanSpace product. My floors are warmer, the earth smell is gone and my home is cleaner with less dust. I have a fear of rodents, snakes or any other animal getting down in my crawlspace. We are very happy that Ayers is there to help with these things. The value of our home will even go up!  Thank you Ayers!!! Sincerely, Your happiest customer