Testimonials for Ayers Basement Systems

Dear, Virgil Ayers and Mike Remar, I just wanted to send a quick note to tell you how pleased I was with the service I was provided yesterday by Mr. John Sanger. He showed up promptly and was very knowledgeable about his profession and explained everthing as we discovered more about the issues in my basement. I am truly impressed with him and your company.

The foreman was very friendly, efficient and knowledgeable of how to fix our problem. I will tell others about how we were treated and will recommend your company.

Very satisfied. Installation crew was friendly, fast and knowledgeable. Salesman was great and down to earth, there was no high pressure, and he had the common sense to help with our specific needs. The cost was an effective way to prevent flood problems with our foundation.

Very satisfied with the work. The installation crew were knowledgeable, courteous, neat, and wanted to do good work in a timely manner. Project Manager kept me informed about everything and explained everything. He knows how to treat customers well. We chose Ayers because of the plan to cover the old walls and the complete perimeter floor drainage system and the price. Another company wanted $16,000 to dig a trench beside the foundation outside our wall.

The crew was very courteous and friendly. They took their time and explained the installation process to us and kept us informed as the system was being installed. The Project Manager was very professional and personable. He was not a high-pressured salesman, he explained the system and allowed us time to think about it.

I am truly impressed with the quality of your organization, and the way you stand behind your work. I had work done on my home in Battle Creek, and a bigger job done on my cottage in South Haven. The South Haven job had to be done over because the first guy didn't do the job right. I was fortunate enough to be working with Troy Baxter, and then Dan Bemman and his team who came out in the dead of winter to fix my basement and do the job right. In addition, I know there was another gentleman named Zack who was also involved. I find it refreshing to deal with a company that is willing to admit when they didn't do the job right and the go back and fix it. This just doesn't happen everyday and I didn't want to pass without reaching out to you directly. I could go on and on with the reasons I am happy with my choice of your company to do the work, but instead I'll just say thank you for building a company of employees that truly care about the customer. Please take my note and share it with these great employees because, again, they embody what you've taught them I'm sure, that the customer comes first. I felt that with each of them as I worked with the along the way.

I wanted to send you a quick note regarding the basement system repair that was done in our home last week by your Service Technician, Marty Strobel. I must tell you that in all of the years of being a homeowner and having work done in our home, I have never encountered such a conscientious individual.  The work that he did was outstanding and he left the area completely cleaned up!  All too often it seems that people are quick to criticize work done, but not take the time to provide positive feedback to the Company for exemplary work performed.  You have an outstanding employee in Marty and it was a pleasure meeting  him.

The crew, Logan, Nelson and Alex and project manager Ty arrived at 9:00am. I was told they would arrive between 9-10am. Ty asked to see the area and reviewed rooms where vents were to be placed. Ty and the crew then covered the steps and floor in the basement with plastic. I appreciated Ty asking me if I had a preference on lower or higher placement of the vent at the bottom of the stairs. The crew was very efficient they cleaned up and swept after installation. Ty and the crew were very polite and professional. Ty reviewed how the dehumidifier works and took the time to answer other non related questions I had. Very good experience. 

Terry Ortez and his team, Bruce D and Kyle D, did an amazing job on our basement. They went above and behind expectation, adding some grading to some low spots in the yard and repairing some foundation problems that were unexpected at no additional charge. Very appreciative of this team and their efficiency. They did an entire front wrap of the house in a few hours. We're very impressed and would not hesitate to contact Ayers for any future basement issues. Thanks; Terry, Bruce, and Kyle!

The installation crew at Ayers Basement Systems was hard working and knew what they were doing. Covered areas with plastic-cleaned and washed floors down; very professional. Price was very competitive- didn't try to push more product that we didn't need- very thorough on every detail prior to agreement.

Thank you so much for personally coming to help with our wet basement. We know how busy you must be and for you to have taken so much time to help us - it's no wonder Ayers Basement Systems is such a success!! We are grateful for your help and even more so for your friendship.

We were very satisfied with our job. The crew was courteous, knowledgable, efficient and hard working. Cleanup was beyond expectations. Salesman was in touch with our needs and we were impressed with his knowledge and background to advise us on addressing our problems.Our decision to use Ayers was an excellent choice. If I become aware of anyone in need of basement repairs, I will refer them to Ayers. We are overwhelmingly pleased with the results.

The crew foreman, Josh Case, was outstanding. Floor drains were installed in my garage and driveway, and I could not more pleased with the work of Josh and his crew! As no drains existed when I purchased the home, it looks like they were always there! Excellent work!

In addition to the ratings and reviews I read online, Mr. Schoenleber's evident knowledge of the business, his gentlemanly and patient presentation, and his restraint from pushing a product on me when cost was weighed against other home projects in the making gave me confidence in the professionalism and honesty of your company.

Dear Mr. Ayers, Finally, I have my crawl space flooding problem solved, thank you Ayers basement Systems. Well, that is if during the next healthy rain the crawl space doesn't flood. Tom Bronson visited me after I contacted your company and I do want to tell you, Tom did an outstanding job of inspecting my crawl space and recommending a solution. He communicated prior to his visit (one of my top priorities in selecting a company) and after the job was completed. He was competent, knowledgeable, and did a great job of explaining what was to be done and how and of course the cost. I was completely satisfied in his presentation.  The job was scheduled for around the 19th of January, however, it was moved up to the 29th of December. I was contacted by your Service Department, communication, I love it! Nathaniel Monear, foreman and his team arrived after Nate had called, great! They took the better part of two days to accomplish the task of water proofing my crawl space. A great job, no doubt about it. Nate is extremely competent, efficient, and courteous and wasted no time in completing a daunting task. You have a top-rated professional in Nate. He knows his job and performs it with perfection. I am totally satisfied with the work the team did. He made sure that I was satisfied with the cleanup process prior to their leaving and I was. No question about it, a job extremely well done. Tom Bronson made a follow-up call to check on my satisfaction with the job. Thank you, Sincerely Bob B.