Testimonials for Ayers Basement Systems

In April 2020, a team from Ayers came out to install a new system in my basement. The crew was extremely hard working, polite and conscientious. Unfortunately, on May 19 when the Edenville dam broke, my home was severely flooded. I called Ayers because the sump was no longer working and Matt G came out within a couple hours. He was able to figure out the issue was with the new outlet that was underwater during the flood and quickly get the sump running again. Matt took a look around at the wreckage of my basement and lower level and made some calls, securing two dehumidifiers I could rent at a very reasonable cost. The next day, a Saturday, he brought them to my home and installed them. Excellent service – but it did not end there. Matt jumped in with a team of volunteer friends and family to help clear the debris from my home. He worked very hard for several hours. When he overheard me say that I had not eaten in several days, he handed me his own snack bar and encouraged me to take a break and eat. That kind of care and concern for a stranger, “customer” or not, was pretty incredible. After taking time to explain how to optimize the dehumidifiers and offering great advice on flood recovery, Matt spent the rest of a long day checking in with my neighbors to see if he could help them out too. Although it was very frustrating to spend so much money to waterproof my basement, only to be flooded by something well outside what any warranty could possibly be expected to cover, I am SO glad I went with Ayers! Every single member of the Ayers staff that I have come in contact with has been exceptional, but Matt deserves a special mention for his compassion and dedication. He represents the company very well and truly is a terrific human being! I am extremely grateful for his help – it made a very difficult time easier and I can’t tell you how much I appreciate it. Kyle M  

There was clear communication overall. The call representative was timely. Jen is great! Gabe was respectful and helpful. The crew also sings well to country music! :)

We had Ayers fix our wet basement. They had to come back more than once due to many cracks in the floor where water was coming in, which were caused by an explosion from a chemical plant nearby years ago. When they gave us the first estimate the cracks weren't visible due to too much stuff stored down there. Two of my neighbors had used the company and have been satisfied. In this area in Michigan the water table is very high due to excessive amounts of rain. I had been fighting the problem with two sump pumps and was tired of it. After the last visit, it is finally dry! We had them put in two of their pumps on both ends of the basement, which have done a great job of pumping out the water. The installers have been prompt and courteous. They would call us before showing up and that would give us time to prepare for the day as we have dogs to let outside. Another of our neighbors used another service and the pump system they use is definitely not like ours. They paid that company more money and didn't get as good of a pump. They still have water. We are glad we chose them to fix this problem!

My name is Richard M and I just retired as a Police Undersheriff for the State of Michigan. I was all signed up to go with [an Ayers competitor] and Carl showed up and asked that an inspection should be done as I went through Angies list. He came in and explained our issue. Instead of walking around like a CockRoach examiner he had clothes on so he could crawl, inpect and examine my problem. Wow! I have never seen anyone go beyond pointing a flashlight around and he was still not happy until everything was completely inspected.  I bet he spent close to a hour down there making sure everything was going to be right the first time.  In my years of police work I have never seen an actual inspection done as completely as what Carl did.  After he was done, his price was higher than [the Ayers competitor] and he thanked me for the opportunity to have a chance to quote on the job.   Later that afternoon he asked if he could talk to us again. He explained that he lived nearby and that our daughters went to school together. That made me feel a little more comfortable. When all was said and done he took the existing contract and sat at our table for around a half an hour and matched [the Ayers competitor's] price and I included a sump basin. We decided to go with Ayers because if they have people working with the same integrity as Carl, then I had a gut feeling that Ayers was the way to go. I called back [the Ayers competitor] and stopped payment on the check as they didn't recieve it yet and they said no problem that the check would be mailed back as it was not cashable anyway.   When everything was over, my family went down to the basement to start tearing out the wet carpet. Instead of going home after the deal, Carl came down and for more than an hour he helped tear up the carpet on his own time. I mean off-the-clock and helping. I couldn't believe it.  When he was done and he was no longer a worker, I wanted to give him some money and he would not take it as raising kids and a family is not cheap. No matter what we did, the money was not accepted. He said he works for Ayers and his loyalty is with them and just didn't feel right even though he was off work.   I hope and pray that Ayers have the same type of pride and excellent work ethic as Carl as we just could not afford to have this done again. Please tell Carl our hearts go out to him and to Ayers for exceeding everything I expected. My son is a State Senator and I told him the story and he was impressed. On behalf of the Miller family, thank you Ayers and a special thanks to Carl.   Richard T. Miller retired Undersheriff County of Clare Michigan State Police academy graduate

I would give them ten stars if I could. Michael Roman and Tanner were EXCELLENT as were the rest of the team that we had contact with. This is a first class company that knows how to treat its customers. We are WOWed!!!

We want you to know what remarkable employees you have. I went to the computer looking for someone to help us decide what we could do for our basement. We had two issues, which were damp spots with water and crumbling walls.   Your company was the first one that I seen. I answered the questions and submitted my answers. Within 10 minutes my phone rang and the lady who called was very helpful and set up an appointment for us. We had to cancel our appointment and set it for another date because of a family emergency. Not only did Dennis James call to confirm our appointment but he was even concerned for our family. Dennis was extremely thorough. He showed us all the different things to choose from. As we walked through our basement, we told him what we wanted and our concerns about what we could afford. When he left, I said to my husband “we cannot afford to do this this year or maybe ever.” So when Dennis said he would come back with a plan, I said that we would listen but I knew that we couldn’t afford to do anything this year. Wow! I was wrong. He had listened to everything that we said and helped us figure out what needed to be done and had came up with a plan with his boss. Before I knew it, we were signing papers. He is a very good salesman. Now to tell you that as a woman, I expected a mess. I was prepared, but I cannot begin to explain how impressed I was with Ron and his team! They are three of the hardest-working men that I’ve seen in many years.  They worked great as a team and what I thought was unrealistic time to be done, they completed everything and all the clean up that they did was so good that I didn’t have to do anything. They were very professional and polite. As a former manager I always loved to hear how good my employees were and wanted to let you know that you have the best. Sincerely, Sally

Just wanted to drop a line to tell you how appreciative I am for you to send your service technician to my house on such short notice.I know how busy your company is and this quick response was just fantastic.I also want to tell you how great the service technician was that came to my house and fixed my sump pump problem. His name is Carl C.Carl was on time and took the time to listen to my concerns and answered all my questions.  Carl made me feel ok with all my questions, not once did he seem put out with those questions.As I watched Carl fix my problem, I felt extremely comfortable that it was getting done professionally and correctly.I also want to mentioned that I feel the same about another one of your technicians (Mike S) who has been out to my house on several occasions to perform maintenance.Mike is also very knowledgeable and always takes the time to listen and respond to my questions.You are fortunate to have such great employees representing your company.ThanksDoug D.  A very satisfied customer

The week of September 8th, your crew arrived to begin clean up and install our crawl space. Day one, it was pouring down rain but this didn't stop them from working. The crew was led by Mike, and working right along side was Josh and Cody. We are SO impressed by these young men. They are hardwokring which is something we have not seen in a very long time. They are a real asset to Ayers Basement System and represent the company well!  All of them were respectful of each other and worked great as a team. Everyone knew what needed to be done to complete the job and did not hesitate to do the next step in the project, i.e. hauling stone, digging in the dirt, taping, picking up trash, etc. If we had any questions regarding what they were installing and/or how something worked, they stopped to answer everything. All three were extremely coureous, polite, and very well mannered not only to each other but also to us.  The guys arrived early and always called first to let us know they were on their way. Even though they put in a long day, they always cleaned up and picked up their materials and work area before leaving.  In all of our years of home owner projects, we have never been this impressed and pleased with a construction crew. We are very pleased with our new crawlspace and will recommend your company to all friends and family. 

This was our second encounter with Dillon. He was a team member the first time and the team leader on the project today.  Dillon led Zack and Nick all day long with outstanding results. Dillon is professional, knowledgeable, and his attention to detail is appreciated. It was a good decision to make him an Ayers Foreman/ Team leader. Please thank him for us. Job well done!

I just wanted to take the time to thank you for all your help regarding the decision to clean up my crawl space. The results are amazing. The crawl space looks, and smells great. The air is fresh and humidity is gone. After reading the Book "CrawlSpace Science" , we came away with information you never even think about. The dehumidifier and sump pump are working fine. As a customer, I am very satisfied that all my questions were answered in a timely manner, and my requests regarding unforeseen issues were granted without question. I will gladly recommend Ayers Basement Systems to all potential customers. Other residents on the bay will be told about this system. Our home in Northern Michigan means a lot to my wife and myself. The potential damage to the foundation could have been very costly.

The ain reason we chose Ayers Basement Systems was the knowledgeable sales rep and availalbe financing. The installation crew was very polite, informative and courteous. They did a great job and the cleanup was satisfactory.

I just wanted to commend Dan Bemman who came out to my mom's house last week (8/27) to repair her system. While he was there he pointed out some soot on the water heater and recommended we get it checked. It helped us discover a low-level long-term CO exposure my mom was suffering from. If this had gone on any longer, my mom probably would've died as her kidneys had already started shutting down. Mom is now doing much better. Thanks again for Dan noticing this and bringing it to our attention.

Crew was polite, friendly, hard workers, answered every question.  The guys just wanted me to be happy, always double checked everything! We had the owner, Virgil Ayers as our Project Manager. Very knowledgeable, he showed us what we needed, not just what we wanted. We were impressed by the lack of high pressure, like some companies. We were the first customers for Ayers Basement Systems to have the Zenwall installed on our walls. We Love IT. The new basement windows are fantastic, they open and close and are easy to clean. The two cats, Therbo and Fan, whom you never saw, have left their footprints forever in the cement! I think they are happy too.

Installation crew was very professional, thoughtful, and courteous. The Project Manager was very nice, explained the system thoroughly answered all of our questions. This was a totally positive experience-we are recommending this company to all our friends. Thank you for the Super Job!

The installation crew was friendly, efficient, neat, concerned about our situation. Project Manager was knowledgeable about our needs and his products.