Testimonials (Customer Reviews) for Franks Basement Systems

Just a quick note to let you know how pleased I was with the crew that you sent to reroute my sump pump. They were friendly, clean, efficient, very knowledgeable, and did a great job. The yard was left looking better than when they started to dig. They explained everything they were doing and were patient answering my questions. A big thank you for a job well done!

Donald & Denise F. of East Aurora, NY
Friday, June 30th

Craig was very professional and we are very happy with the work that was done!

Laura H. of East Aurora, NY
Thursday, November 16th

You installed a Waterguard system and a new sump pump for me. Mike Haley did an excellent job showing me what they were going to do. Your company had a true knowledge of my problem and knew how to correct it. Foreman Tom, Ed, and Jeremy were extremely professional, neat and clean (the boys did an excellent job of keeping the basement clean). You guys are just an excellent company to do business with.

Gary B. of Rochester, NY

Your crew were very professional, cleaned up every day, and the work was excellent. I was very impressed from start to finish - had similar estimate but your professionalism of your company steered us to choose Frank's. We made the right choice.

Don S. of Alden, NY
Thursday, May 8th

The entire crew was outstanding! Hard working & nice. Five stars for Javi!

Christopher D. of Alden, NY
Tuesday, April 21st

Everyone has been professional and timely with all communication.

Melinda W. of Alden, NY
Monday, May 22nd

I was impressed with Bryan R. He cared and gave attention to detail. I can already see the difference in how my sump pump is operating! So, So Happy!

Judy S. of Holly, NY
Thursday, December 28th

I found you on the internet and thought your office personnel was very pleasant. Kurt did a good job explaining everything, plus your rates and warranty helped me make the decision to hire you to install linear french drains and window drains. Leo and crew were awesome, courteous, and polite.

Chuck of Batavia, NY
Wednesday, October 10th

Dear Mr. DiMaria, As a Realtor for almost 30 years I have dealt with all kinds of contractors. I have never worked with a more professional crew, ever. They were all courteous, knowledgable and quiet. Most contractors are loud, have radio's blaring and dress like slobs! Your men were the exception to all the above, and that is a credit to you and your company. I will not hesitate to recommend your company to all of my clients!

Bernadette of Batavia, NY
Wednesday, October 10th

You sealed my basement walls against moisture. You have great quality assurance, that is actually why I hired you. Your personnel were friendly and polite, so I'm glad I did. thanks Ralph

Ralph H. of Batavia, NY
Friday, April 26th

I had a problem with my bowing wall. Your solution was Carbon Fiber bands. I thought the product and the way of solving the problem was a good, so I hired you. I thought the staff was very thorough and professional and the problem is now solved. You may use me as a reference.

Leaonard W. of West Henrietta, NY
Monday, July 15th

There was dampness on my wall and I had you come out and waterproof with sealant. Everyone was very professional.

Diane M. of Rochester, NY
Wednesday, July 17th

There was dampness on my wall and I had you come out and waterproof with sealant. Everyone was very professional.

Diane M. of Rochester, NY
Wednesday, July 17th

I had you put in some carbon fiber bands in my basement because the warranty is transferable. You were referred by a local realtor. I feel the owner is very customer oriented!

James C. of Rochester, NY

Hi - you provided yard drainage, a new sump pump and Bright Wall for our basement. Your drainage professional did an excellent in knowing our needs. Other companies couldn't do a complete job or were unable to do the drainage.

Mary M. of Rochester, NY

Testimonials for Franks Basement Systems

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