Testimonials for Franks Basement Systems

We heard of you through an internet site for window well work. You appraised the problem and recommended a solution that was better than that recommended by two other landscape companies. We've had a couple of heavy rains since you installed the drains and our basement has been totally dry.

Hello, I recently had some a basement drainage system installed and I wanted to let you know that your rep was VERY knowledgable. The booklet he gave me was thorough and helpful.  Glad I hired your company.  

I found you in the yellow pages and hired you for your thoroughness, approach, clean up, and sales. I would absolutely hire you again. You did not over-sell or try to sell me more than I nedded. You put my interests first.

Mike was the best. Good rep for your company. Derek and his crew were very thorough. I heard of you through Nothnagle realty. I would hire you again.

I found you on the internet and would hire you again. You did not try to sell me more that what was needed.

You did an awesome job. Very friendly, professional and clean. Thanks!

Very friendly, explained everything, spent a lot of time answering questions - thank you. We now have new drain tile, a new bubbler system and BrightWall in our basement. 

You came out and repaired my basement wasll. The professionalism, qulaity of work and clean up were great. I was impressed with the quality of work, friendly staff, and how clean they left the job site.

I contracted Frank's Basement Systems to repair teh rear wall of my house. The work is still ongoing but I felt the need to inform you that I couldn't be more happier in the fact that I chose Frank's to do the job. Everything is first rate. From the beginning inspection performed by Rick P., to the carbon fiber bands installation by Craig and the now ongoing painting by Mike. I couldn't be more pleased. Rick could have soaked me by seeling me work I didn't need. My basement rear wall was cracking and the floor had many new cracks. I thought I had a drainage problem causing pressure to crack my basement floor and I thought I would need part of the floor ripped up to replace new drain pipes. Rick assured me this was not the case and I had no water problem. My only problem was a rear wall starting to bow. This was confirmed by a structural engineer. Thank you Rick for being an honest man and not causing me to spend all of my retirement money on this basement. Craig came to prep the wall and to install carbon fiber bands per the drawings made up by the engineer. From the moment he arrived until he was finished on the second day, he was focused on his job. He would work steadily until lunch and after lunch he was right back on the job. At the end of the day, he would clean up and you would never know anyone was working down there. Excellent worker. Mike showed up on the third day to put some sealing paint on the wall. Another great worker. He prepped the entire wall for painting and worked steadily until lunch and then right back to the task at hand. He knew the town inspector hadn't been in yet, so he left the carbon fiber bands unpainted so the inspector could see them. Don't know if this was necessary, but there is no sense in giving the inspector something to question. Mike will paint the bands after inspection. Provided the inspector even shows up. To sum it all up, Frank's Basement Systems is a first rate organization. The office staff was always cheerful and helpful when I called. The crew in the field, Rick, Craig adn Mike are all top notch. If I had a company, these are the type of people I would hire. They have an excellent work ethic, which is something that is sorely lacking in many organizations. Contratulations to Frank for running such a top notch organization.

Customer Maureen called- "Extremely happy with entire crew & work done at her property!"

Your crew was excellent with a good work ethic. Your pre examined my problem thoroughly and made the right recommendation for repair. I'm very pleased with the work and the fair price.  Mr. Mellody was an excellent rep for your company. Good man!

I had my basement wall collapse and you came and took care of everything. Your crew was extremely knowledgable, courteous, and informative. I hired you because of your reputation for standing behind your work. It is certainly worth the extra money for the peace of mind with such a professional company.

You installed wall reinforcements for me. You did what you said you were going to do and did it well.

We are pleased with the work we had done in our basement under David S's supervision. All the guys worked as a team, were very polite to us, cleaned up after themselves. We would surly  pass on the reputation of Franks.

From the town inspector: I thought it important to state the excellent job that Leo and his crew did on the steel beams. The drilling of the steel and installation of the lag screws was absolutely textbook perfect, which is a rare in-field observation in the hundreds, if not thousands, of jobs I have inspected. The screws were perfectly centered and installed square with no splitting of the members. Leo clearly takes pride in his work, but just as importantly appears to instill that value in his crew. He is also always a pleasure to communicate with on site and always willing to listen and learn. Frank’s should be happy to have him as an employee. Sincerely, Mike Oliver, CFM, CEO